RVR-CER-304

1. Issue Summary

   • The error code RVR-CER-304 with the description CELLEXPERT_REQUEST_GENERAL_ERROR is encountered when using the Cellexpert data connector in Rivery. This indicates a general error during a request to the Cellexpert API. Such errors usually require a check of the API request parameters, authentication credentials, and network connectivity.
   • Initial diagnosis suggests possible issues with API endpoint configuration, request payload, or network issues that might be causing the general error.

2. Action Steps:

   • Verify API Endpoint and Parameters: Ensure that the Cellexpert API endpoint being used in the Rivery configuration is correct. Verify that all request parameters are properly set and conform to the API's requirements.
   • Check Authentication Credentials: Confirm that the API key or authentication credentials being used are valid and have the necessary permissions.
   • Network and Connectivity Check: Ensure that there are no network restrictions or firewalls blocking the connection to the Cellexpert API.
   • API Documentation Review: Consult the Cellexpert API documentation for any updates or changes to the API that might impact the integration.
   • Logs and Monitoring: Review any logs or monitoring tools in place to gather more information on what might be causing the error.

3. External References:

   • Consult the Rivery documentation for setting up the Cellexpert data connector: Rivery Data Connector Documentation
   • Review Cellexpert API documentation for detailed configuration: Cellexpert API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.