RVR-CER-404

1. Issue Summary

   • The error code RVR-CER-404 with description "API request error" for the Cellexpert data connector suggests that there is an issue related to making API requests using the Cellexpert connector in Rivery. A common cause of API request errors can be incorrect API configuration, invalid API credentials, or network-related issues such as whitelisted IPs.

2. Action Steps:

   • Check API Credentials: Ensure that your API credentials (API key or tokens) for Cellexpert are correctly configured in the Rivery platform. This includes checking for typos and ensuring the credentials are up-to-date.
   • Verify Connectivity: Make sure that the IP addresses used for making API requests are whitelisted if Cellexpert has IP restrictions. You can manage allowed IPs in your Cellexpert account settings if applicable.
   • Review API Documentation: Ensure the request structure (headers, body, endpoint URLs) aligns with what is expected by Cellexpert API. Check the required HTTP methods (GET, POST, etc.), URL format, and parameters.
   • Network Issues: Confirm that there are no network issues or restrictions from your network or firewall that could prevent reaching the Cellexpert API server.
   • Consult Rivery and Cellexpert Documentation: Verify any additional requirements or configurations needed that could affect the API requests.
   • Test Connection: Use the "Test Connection" feature in Rivery, if available, to diagnose connection issues further. This can help isolate whether the issue is with the credentials or network connectivity.

3. External References:

   • Rivery API Documentation to ensure proper configuration and troubleshooting steps.
   • Cellexpert API Documentation for specific information on their API setup and requirements.

If the issue persists or you need further assistance, please open a ticket with Rivery support.