RVR-CER-700

1. Issue Summary

   • The error code RVR-CER-700 related to the Cellexpert data connector indicates a "dates issue." This error typically arises when there is a problem with the date range configuration or the date format used in the data retrieval processes within Rivery. Since Cellexpert handles time-sensitive data, the setup of date-related parameters needs to be precise.

2. Action Steps:

   • Check Date Range Configuration: Ensure that the start and end dates are correctly set up. Date ranges should meet any specific requirements such as full weeks or months if specified by the connector’s data retrieval rules.
   • Inspect Format and Alignment: Verify that the date formats align with what is required by Cellexpert or what has been configured within Rivery. Any mismatch in format might cause the connector to fail.
   • Review Endpoint and API Constraints: If this issue occurs during an API call, check Cellexpert’s API documentation for any restrictions or required formats concerning date inputs.
   • Explore Connector Setup: Ensure that the Cellexpert connector is configured properly. Sometimes errors can arise if there are changes in the API connections or constraints at the source level.

3. External References:

   • Rivery Documentation - River Configuration
   • Cellexpert API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.