RVR-CONV-100

1. Issue Summary

   • The error code RVR-CONV-100 indicates a conversion service failure due to issues with file metadata in Rivery's data connector for conversion services. This error typically arises when there is a mismatch or missing metadata associated with the input file, which prevents the conversion process from completing successfully.

2. Action Steps:

   • Check File Metadata: Verify the file metadata, ensuring all required fields are filled and correctly formatted. Missing or improperly formatted metadata could disrupt the conversion process.
   • Review File Format: Ensure the file format is supported by Rivery's conversion services. If the format is not compatible, consider converting the file into a supported format before uploading.
   • Update Associations: If the service requires mapping or associations related to the files, confirm that these configurations correctly align with the file's properties and data types.
   • Logs Review: Check the logs for any specific messages or indicators of the metadata issues for more targeted troubleshooting.
   • Rivery Documentation: Review the specific configuration and requirements for the conversion service in the Rivery documentation to ensure all aspects are correctly set up.

3. External References:

   • For more detailed information on handling file metadata issues, consult the Rivery Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.