RVR-CONV-101

1. Issue Summary

   • You are encountering the error "RVR-CONV-101" which indicates a failure in the conversion service due to issues with file metadata. This error usually arises when there is an issue in reading or processing metadata associated with files that are being converted or integrated within Rivery's platform.

2. Action Steps:

   • Verify File Metadata: Ensure that the files being used have correctly formatted and complete metadata. This might include checking for missing fields or incorrect data types.
   • Inspect File Compatibility: Confirm that the file formats are supported by the Rivery conversion service. Unsupported file types or versions might cause this issue.
   • Review Permissions: Check if there are any permission-related issues when accessing the file metadata during the conversion process. Make sure all necessary credentials and permissions are correctly configured.
   • Check the Logs: Review the system logs for more detailed error messages or warnings that can provide additional insights into what might be causing metadata issues.
   • Run Metadata Mapping Validation: Validate the metadata schema mapping within your rivers to ensure alignment with the source data.

3. External References:

   • Refer to the official Rivery documentation to further understand how to troubleshoot metadata-related issues by visiting Rivery Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.