RVR-CPA-007

1. Issue Summary

   • The error message "Failed to insert task to queueError Code: RVR-CPA-007" associated with the Data Connector: Coupa indicates that a task could not be enqueued for processing within the Rivery platform. This error typically occurs when the task queue is full, which may prevent new tasks from being added until there is space available. The maximum number of jobs that can be queued is limited to 10, with a maximum of 2 jobs processing concurrently.

2. Action Steps:

   • Check Current Jobs: Review the current jobs in your Coupa data process to identify if the queue is at its maximum capacity. If it is, wait for some of the ongoing jobs to complete before submitting new ones.
   • Review Quota Limits: Confirm any quota settings and ensure you are within the limits. Adjust the scheduling or manage the batch size to reduce the load on the queue.
   • Correct API Configuration: Ensure that the Coupa API and Rivery connections are correctly configured to handle the data and tasks you are setting up. This may involve checking API tokens, refresh settings, and other connectivity parameters.
   • Monitoring: Implement monitoring on your data flows to get alerts when you approach queue capacity, so you can proactively manage task inflow.

3. External References:

   • Rivery Documentation on Coupa Connection for setting up and troubleshooting Coupa connector issues.
   • Official Coupa API Documentation for further insights into handling task submissions and limits.

If the issue persists or you need further assistance, please open a ticket with Rivery support.