RVR-CPA-008

1. Issue Summary

   • The error code RVR-CPA-008 with the Coupa API indicates an issue when getting data from Coupa. This error typically arises when there is a misconfiguration or a connectivity problem between Rivery and the Coupa API endpoint.

2. Action Steps:

   • Verify the Coupa API credentials:
     • Ensure that the Client ID and Client Secret are correctly configured in Rivery. If needed, regenerate these keys from the Coupa account to ensure they are valid and up to date. You can follow the instructions for obtaining the Client ID and Client Secret here: Coupa Connection Setup.
   • Check the Hostname:
     • Confirm that the hostname used in Rivery for the Coupa API connection is accurate. It should follow the format {customer_name}.coupahost.com or {customer_name}.coupacloud.com.
   • Review the API endpoint configuration:
     • Ensure the endpoint being accessed is correct and matches one of the available resource paths provided by the Coupa API.
   • Validate the OAuth2 settings:
     • The setup must correctly reflect the OAuth2 credentials, including the necessary scopes for the requested data.
   • Test API Connectivity:
     • Use the test connection feature within Rivery to verify connectivity. Any errors or logs provided from this test can give insight into what might be misconfigured.

3. External References:

   • You can refer to the official Coupa API documentation for troubleshooting any errors further: Coupa API Documentation.
   • Check the Rivery documentation for API connections: Rivery API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.