RVR-CPA-100

1. Issue Summary

   • The error code RVR-CPA-100 related to the Coupa data connector indicates that there are missing authentication details. This error typically occurs when setting up a connection without providing the necessary OAuth2 credentials (Client ID and Client Secret). This is necessary for Rivery to authenticate with the Coupa API and retrieve data securely.

2. Action Steps:

   • Access Coupa Account: Log into your Coupa account using your credentials.
   • Identify Hostname: Find the hostname in the URL of your Coupa account. This will typically be in the format {customer_name}.coupahost.com or {customer_name}.coupacloud.com.
   • Obtain Client ID and Secret:
     • Navigate to Setup > Oauth2/OpenID Connect Clients within your Coupa account.
     • Create a new client by clicking the 'Create' button.
     • Choose 'Client credentials' as the Grant Type and input the necessary details such as Name, Login, and Contact information.
   • Set Required Permissions: Ensure that you select the required OIDC scopes such as core.accounting.read, core.business_entity.read, etc., based on your specific integration needs.
   • Establish a Connection in Rivery:
     • Enter the connection name.
     • Input the Instance URL (Hostname).
     • Fill out the authentication form with your Client ID and Client Secret.
     • Use the Test Connection function to ensure connectivity.
   • Make sure all fields are correctly inputted and no required field is left blank during the setup.

3. External References:

   • For more details on Rivery's Coupa connection setup, see Rivery Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.