RVR-CRM-003

1. Issue Summary

   • The error "Failed to refresh access token, please try again later or contact Rivery support if the issue repeats. Error Code: RVR-CRM-003" indicates a failure in obtaining a new access token for the Criteo Marketing data connector. This typically occurs when the current token is expired or invalid, and the refresh process cannot automatically generate a new one.

2. Action Steps:

   • Verify Connection Details: Ensure that all connection details for the Criteo Marketing connector are correct, including client ID, client secret, and any refresh tokens.
   • Re-authentication: Try re-authenticating by manually re-establishing the connection through Rivery. This may involve logging into Criteo again and obtaining a new access token.
   • OAuth2 Configuration: Review your OAuth2.0 settings if your setup uses this for authentication. Ensure that the callback URL in your Criteo app settings matches Rivery's requirements (e.g., https://console.rivery.io/api/oauthcallback/custom).
   • Check for API Limitations: Ensure that the API usage hasn't exceeded its limits, which can sometimes prevent token refresh.

3. External References:

   • You should refer to the official Criteo documentation for further specifics about API token management and authentication procedures.
   • For more information on setting up Criteo connection in Rivery, you can visit Rivery's Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.