RVR-CRM-004

1. Issue Summary

   • Error Code: RVR-CRM-004 indicates a failure in handling the data from a Criteo response when using the criteo data connector in Rivery. This type of error typically suggests issues with data fetching or processing from Criteo's API response.
   • Initial diagnosis could involve connection settings, data format mismatches, or API changes by Criteo.

2. Action Steps:

   1. Check Connection Credentials:
      • Ensure the Criteo connection credentials (Client ID and Secret) in Rivery are correct. Re-authenticate if necessary.
   2. Review Your Data Source Settings:
      • Make sure you have selected the correct report type and applied appropriate filters and time periods in your Criteo river setup.
   3. Check API Limits and Errors:
      • Verify if the error is due to exceeding Criteo API call limits or if there are recent changes in Criteo API endpoints.
   4. Use Interval Chunks:
      • If handling large datasets, consider using interval chunks to break down data requests into smaller, more manageable parts.
   5. Consult Criteo API Documentation:
      • Refer to Criteo's official API documentation for any updates or changes that might impact data retrieval processes from Criteo.

3. External References:

   • For detailed setup information, visit Rivery's documentation here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.