RVR-CRM-006

1. Issue Summary

   • The error code RVR-CRM-006 indicates that when using the Criteo Marketing data connector, the query for advertisers returned empty results. This issue is commonly associated with the configuration of the report filters or settings. An empty result set might occur if there are no active advertisers that meet any specific criteria set in your request.

2. Action Steps:

   • Verify API Connection: Ensure that your connection to the Criteo API is properly configured. Test the connection to confirm that Criteo's API credentials (Client ID and Client Secret) are correct. You can refer to the guideline on establishing a connection in Rivery documentation.
   • Check Filter Criteria: Review the filters used in your report request. If you are filtering by advertisers, ensure that the criteria match with existing active advertisers. You can try removing the filters to see if any results are returned.
   • Inspect Report Settings: Double-check the settings for your report to verify that all necessary fields, such as time periods and other dimensions or metrics, are correctly configured.
   • Consult Logs: Look at the logs generated by Rivery when the request was made. This might provide additional insights into why no results were returned.

3. External References:

   • For more detailed troubleshooting steps and configuration examples, you can visit Rivery's documentation on connecting with Criteo: Rivery Criteo Marketing Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.