RVR-DC-001

1. Issue Summary

   • Error Code: RVR-DC-001
   • Data Connector: Display & Video 360
   • Error Description: "Failed to build the service"
   • Initial Diagnosis: This error suggests there might be a configuration or connectivity issue with the DV360 data connector in Rivery, preventing the service build process from completing successfully.

2. Action Steps:

   • Verify Connectivity and Credentials:
     • Ensure that the connection credentials used for the DV360 connector are correct and currently have permission access.
     • Try reconnecting to DV360 to ensure the credentials are still valid.
   • Check API Configuration:
     • Confirm that the API settings for DV360 are properly configured and align with Rivery's requirements.
   • Review Error Logs:
     • Check the error logs in Rivery to identify any specific issues or messages that can provide more context on why the service build failed.
   • Consult DV360 Documentation:
     • Ensure all settings required by DV360 API (such as API key, access, permissions) are correctly set up in your Rivery configuration.
   • Reinitialize Connection:
     • Try deleting the current connector configuration and re-establishing the connection with DV360 to clear any potential misconfigurations.

3. External References:

   • Rivery Display & Video 360 Documentation: Rivery Display & Video 360 Setup Guide
   • Google Display & Video 360 API Documentation: Display & Video 360 API Guide

If the issue persists or you need further assistance, please open a ticket with Rivery support.