RVR-DC-100

1. Issue Summary

   • The error code "RVR-DC-100" encountered with the "DV360" Data Connector indicates that there is a problem with refreshing the access token. This issue generally arises during the OAuth2 authentication process when the refresh token has expired or the credentials have been revoked or invalidated.

2. Action Steps:

   • Check Token Validity: Ensure that the refresh token provided to Rivery is still valid. You might need to generate a new refresh token if the current one is expired.
   • Re-authenticate Connections: Go to the DV360 connection settings within Rivery and re-authenticate the connection. You may need to provide fresh authentication credentials to generate a new access and refresh token.
   • Review OAuth2 Settings: Confirm that the OAuth2 settings within your Google Cloud Console or Google API settings are correctly configured to allow token refresh operations. This includes ensuring that the client ID, client secret, and redirect URIs are correctly set up in Rivery and Google settings.
   • Inspect Permissions: Ensure that the OAuth2 scopes granted to the application include permission to refresh tokens.
   • Check for Revoked Access: Verify if there has been any change on the permission side from your Google account that could have revoked access for Rivery to manage tokens.
   • Update Client Settings: If using a custom or internal application, ensure that the client settings have not changed and that your application is still authorized to access the necessary APIs.

3. External References:

   • For detailed steps and guidance, refer to Rivery’s official documentation on setting up connections and managing OAuth2 configurations: Rivery Documentation
   • Google Developers OAuth2 Information: Google OAuth2

If the issue persists or you need further assistance, please open a ticket with Rivery support.