RVR-DC-201

1. Issue Summary

   • The issue encountered is an error with code RVR-DC-201 while attempting to fetch data from the DV360 API using Rivery. This error is described as a "Failed to get response from API with general error." This type of error often points to connectivity or configuration issues with the DV360 API or exceeding rate limits.

2. Action Steps:

   • Check API Credentials: Verify that the API credentials (such as API key or OAuth tokens) used to access DV360 are correct and have the necessary permissions. This step will help ensure that the connection is properly authenticated.
   • API Rate Limits: Ensure that your API calls have not exceeded the allowable rate limits imposed by DV360. Generally, APIs have specific thresholds for how often you can make requests. For more specific details, refer to DV360's API documentation here.
   • Network and Firewall Configurations: Check to see if there are any firewall rules or network issues that might be blocking access to the API. Ensure that ports are open and that Rivery has been whitelisted as a trusted application to communicate with DV360.
   • Rivery API Configuration: Review Rivery's configuration for DV360 API integration to ensure that all settings are correct and up-to-date. Double-check any custom parameters and mappings that may affect API requests.
   • Error Logs and Details: Examine the logs from Rivery to identify any additional context or errors logged at the time the failure occurred. This can provide clues about the nature of the problem.

If the issue persists or you need further assistance, please open a ticket with Rivery support.