RVR-DC-202

1. Issue Summary

   • The error "Failed to get response from API with response content error" with Error Code: RVR-DC-202 indicates a issue related to the Data Connector for DV360 within the Rivery platform. This error typically happens when the API request sent by Rivery to the third-party service (DV360 in this case) does not receive a successful response, or the response content is not as expected. This could be due to several reasons including API connection issues, request timeouts, or incorrect configuration of the API call.

2. Action Steps:

   • Refresh and Test Connection: Refresh the Rivery page, and ensure that the DV360 connection passes the test connection method successfully.
   • Verify Permissions: Verify the API key or credentials used have the appropriate permissions to access the required resources on the DV360 platform.
   • Re-authenticate: Re-authenticate the connection in Rivery and verify that it passes the test connection method again.
   • Check API Configurations: Review and verify all API configurations, including headers, parameters, and request body to ensure they are set correctly. Pay attention to any required keys or specific data formats expected by the DV360 API.
   • Timeouts and Advanced Options: Consider adjusting the 'Timeout_request' or 'Sleep After Request' in the advanced options if you suspect the API request is timing out.

3. External References:

   • Rivery DV360 Connector documentation can be found here.
   • For troubleshooting DV360 specific connection issues, please refer to the official DV360 API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.