RVR-DC-206

Issue Summary

You are encountering an error with the code RVR-DC-206, which states "Failed to execute API request with general error" while working with the DV360 Data Connector on the Rivery platform. This error generally signifies a problem when sending or handling API requests, which might relate to connectivity, authentication, or API limitations.

• Initial Diagnosis: The issue is tied to executing an API request, suggesting possible issues with network communications, API limits, authentication credentials, or request payload.

Action Steps

To troubleshoot and potentially resolve this issue, follow these steps:

1. Verify API Credentials:

   • Ensure that the credentials used for connecting to the DV360 API are correct. Incorrect credentials can result in API request failures.

2. Check API Limits:

   • API request limits may have been exceeded. Review the quotas and adjust your API usage accordingly. Decrease the frequency or amount of data being requested if limitations are reached.

3. Inspect Network Connectivity:

   • Ensure stable internet connectivity. Issues in network stability can result in failed API requests.

4. Review API Documentation:

   • Double-check the API endpoint URI and ensure that the request is structured correctly as per Google's official DV360 API documentation.

5. Ensure Proper Configuration in Rivery:

   • Verify all configuration settings in Rivery for this Data Connector are correctly set up, aligning with the DV360 requirements.

6. Review Any Error Logs:

   • Check for any additional error messages in logs within Rivery which might give more context to the error.

7. Try API Calls Directly:

   • Test the API calls directly via a tool like Postman to ensure the API is accessible and configured correctly outside of the Rivery environment.

8. Contact Support If Issue Persists:

   • If the issue continues after these steps, it may require more in-depth troubleshooting. Contact Rivery support for assistance.

If the issue persists or you need further assistance, please open a ticket with Rivery support.