RVR-DC-215

1. Issue Summary

   • You encountered an error with the code RVR-DC-215 while attempting to download a report using the DV360 data connector on Rivery. The error message states: "Failed to downloading report with general error." This indicates a generic error occurring during the data extraction process but does not specify a detailed cause.

2. Initial Diagnosis

   • This error can stem from several possible issues, such as problems with the API credentials, network issues, quota limits reached, or unexpected changes in the DV360 API.

3. Action Steps:

   • Check API Credentials:

     • Ensure that your API credentials for accessing DV360 are correct and have not expired. Incorrect or expired credentials can lead to authentication failures.

   • Verify API Limits and Quotas:

     • Review your usage of the DV360 API to ensure you haven't exceeded any API request limits or quotas, as excessive requests can also trigger errors. If you're near the limit, consider spreading out your requests or requesting a quota increase if necessary.

   • Consult DV360 API Logs:

     • Look into the API logs for any detailed error messages or warnings that could provide more context on why the error occurred.

   • Update Permissions:

     • Confirm that the account being used has sufficient permissions to access the specific reports you're trying to download. Any recent changes in permissions or roles could impact your ability to access these reports.

   • Retry the Operation:

     • Sometimes, temporary network issues or server downtime can cause such errors. Try running the operation again after some time.

4. External References:

   • For further guidance, refer to the Rivery DV360 Connector Guide to ensure your setup adheres to the latest requirements and best practices.

If the issue persists or you need further assistance, please open a ticket with Rivery support.