RVR-DC-216

1. Issue Summary

   • The error code RVR-DC-216 indicates that the report format in the DCM (DoubleClick Campaign Manager) is not supported. Specifically, Rivery requires that the report be set up in CSV format, but it seems the report might be set up in another format such as XLS or other non-supported types. This prevents the Rivery platform from processing the data as expected.

2. Action Steps:

   • Go to your DoubleClick Campaign Manager account.
   • Locate the report that you are trying to use with Rivery.
   • Ensure the report's format is set to CSV. This setting can usually be found in the report configuration options.
   • Save the changes if you had to switch the format to CSV.
   • Run the report again and check if the issue persists.

3. Additional Insights:

   • Double-check any automated processes or scripts that might reset or alter the report settings.
   • If the report is triggered by a scheduling process, ensure the correct options are selected for each scheduled run to maintain the CSV format consistently.

4. External References:

   • For more detailed instructions on working with reports in DCM, refer to the official DoubleClick documentation.
   • Consult the specific guidance on Rivery's Data Connector for DCM to understand the supported features and configurations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.