RVR-DC-216

1. Issue Summary

   • The error code RVR-DC-216 indicates that the report format from DoubleClick Campaign Manager (DCM) is not supported when integrating with Rivery's Data Connector for DV360. The specific issue is that the report is not set up in CSV format, which is the required format for Rivery to process the data. This is a common configuration oversight when setting up reports in DCM for use with Rivery.
   • The report needs to be configured to output data in CSV format rather than any other formats such as XLS.

2. Action Steps:

   • Verify the current format of the report in DoubleClick Campaign Manager (DCM).
   • If it is not set to CSV, access the report settings in DCM and change the export format to CSV.
   • Save the changes and ensure that the report generation process enables outputs in CSV format.
   • Re-run the integration process through Rivery to verify if the error has been resolved.

3. External References:

   • For more detailed instructions on configuring reports in DCM, you can refer to the DoubleClick Campaign Manager Documentation regarding report formats.

If the issue persists or you need further assistance, please open a ticket with Rivery support.