RVR-DC-302

1. Issue Summary

   • You encountered an error with code RVR-DC-302 while trying to connect to the DV360 data connector, which indicates a missing refresh token during the credential building process. The primary issue here is the absence of a refresh token, which is essential for renewing the access token without user intervention. This typically happens when connecting to APIs that use OAuth2 for authentication, and the refresh token is not correctly stored or retrieved during the authentication setup.

2. Action Steps:

   • Re-establish Connection: Attempt to re-establish the connection to DV360 by performing the authentication process again. This can sometimes resolve issues caused by misconfigured initial attempts.
   • Obtain a Refresh Token: Ensure that during the OAuth2 authentication, you correctly capture and store the refresh token. This involves:
     • Following the exact prompts and authorization requests during the connection setup.
     • Making sure that the refresh token is not overridden or mistyped in the configuration process.
   • Verify OAuth Scopes: Check that you have requested the necessary scopes that include access to the refresh token during the OAuth process. Sometimes, insufficient scopes can prevent refresh token issuance.
   • Administrator Actions: If the issue persists, it might be related to administrative settings or restrictions on API access. It may be necessary to contact your system administrator or check API permission settings.

3. External References:

   • For DV360 related settings, you can check Google's official OAuth 2.0 documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.