RVR-DCB-500

1. Issue Summary

   • The error "RVR-DCB-500" for the Docebo data connector indicates that the report generation process is taking an unusually long time to complete. This problem may stem from various factors such as large data volume, complex queries, or limitations within the Docebo connector itself or the Rivery platform.

2. Action Steps:

   • Optimize Data Retrieval:

     • Reduce the data range being queried. Narrowing down the date range or filtering the dataset can improve performance.
     • Assess the complexity of the query or report. Simplify or break down complex operations if possible.
     • Ensure you are not exceeding any API rate limits or thresholds that the Docebo API might have.

   • Manage Data Chunks:

     • Utilize interval chunks or batch processing if applicable with your data source to handle data in smaller batches. This approach can help distribute processing and mitigate timeouts.

   • Check System Resources:

     • Ensure that there are adequate system resources and that the network bandwidth is sufficient for running large reports. Lack of resources can often result in extended processing times.

   • Review Logs and Errors:

     • Check any logs or error messages for more specific information that might indicate the exact cause of the delay or failure.

   • Adjust Scheduling:

     • Schedule the report to run at off-peak times when system resources are more available.

3. External References:

   • Further details and specific actions regarding Docebo data integration with Rivery can be found in Rivery's official documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.