RVR-DCB-501

1. Issue Summary

• Error Code: RVR-DCB-501
• Data Connector: Docebo
• Error Description: Report failed in Docebo side.

This error indicates a failure occurring on the Docebo side during the handling of a report through Rivery's Docebo Data Connector. This might be caused by issues within the Docebo environment such as API limitations, authentication problems, or endpoint connectivity issues.

2. Action Steps:

1. Verify API Credentials and Permissions:

   • Ensure that the API credentials used for the Docebo connector are correct and have the necessary permissions .

2. Check Docebo API Limitations:

   • Review Docebo's API documentation to verify any limitations on data retrieval or report generation that may be affecting report execution.
   • Ensure that the API version is compatible and supported.

3. Update Report Parameters:

   • Verify if any parameters or the structure of the report have changed in the Docebo platform that could impact the functionality.
   • Review the report's settings in your Docebo account to confirm they match the expectations of your Rivery River.

4. Connectivity and Configuration:

   • Check that the network configurations allow communication between Rivery and the Docebo servers, including whitelisting necessary IPs if needed.

5. Review Rivery Logs:

   • Examine the logs within Rivery to understand more about the point of failure. This may provide additional insights into any specific API calls or data processing steps that are failing.

6. Test Connection:

   • Use the "Test Connection" function in Rivery for the Docebo connection to validate connectivity and access.

3. External Reference:

• Docebo API Documentation: Review the Docebo API guidelines for detailed insights on API setups and limitations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.