RVR-DOUBPUB-001

1. Issue Summary

   • Error Code: RVR-DOUBPUB-001
   • Data Connector: DoubleClick Publisher (now known as Google Ad Manager)
   • Description: Connection Error
   • Diagnosis: This error generally indicates a problem with establishing a connection to the DoubleClick Publisher service within Rivery. This could be due to incorrect credentials, expired tokens, or changes in configuration or permissions that affect the connection setup.

2. Action Steps:

   • Reconnect the Account: Often, connection errors can be resolved by re-authenticating the account. Go to your Rivery connections, select the DoubleClick Publisher connection, and re-enter your credentials to ensure they're correct and up-to-date.
   • Check Permissions and API Access: Verify that the permissions required for your application to access DoubleClick Publisher are correctly set in the Google Ad Manager account. Ensure that the account has the necessary access rights and that there are no restrictive policies blocking the API access.
   • Review Google OAuth Setup: Confirm that the OAuth credentials used are valid and have the right scopes for access. If you're seeing authentication failures, it might help to refresh the token or recreate the OAuth credentials.
   • Browser Pop-up Settings: Make sure your browser allows pop-ups from Rivery; sometimes, authentication requires popup interaction.

3. External References:

   • Rivery Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.