RVR-DOUBPUB-002

1. Issue Summary

   • You are encountering the error "Missing Credentials. Error Code: RVR-DOUBPUB-002" when using the DoubleClick Publisher data connector on Rivery. This issue suggests that the necessary credentials for the DoubleClick Publisher connection are missing or not correctly configured.
   • Initial diagnosis suggests that you might need to reconnect your account or verify and update your credentials for establishing the connection successfully.

2. Action Steps:

   • Verify Connection Setup: Ensure that you've followed all necessary steps to set up the DoubleClick Publisher connection. This includes ensuring that you have the correct credentials such as Client ID and Client Secret. Make sure these are entered properly in the connection settings.
   • Reconnect Your Account: Sometimes, this error can occur due to a change in configuration. Try reconnecting your DoubleClick Publisher account by following the steps provided in your Rivery platform:
     1. Open the connection settings for DoubleClick Publisher.
     2. Check if the credentials are correct and re-enter if necessary.
     3. Use the "Test Connection" feature to verify if the connection is established.
     4. If prompted, use the "Sign in with Google" option to authenticate your account once more.
   • Check Documentation: Ensure that the documented prerequisites and permissions are correctly configured. Make sure there are no restrictions or changes from Google’s side that might affect the integration.

3. External References:

   • For detailed guidelines on setting up and managing your DoubleClick Publisher connection, refer to the official Rivery documentation: DoubleClick Publisher Integration.

If the issue persists or you need further assistance, please open a ticket with Rivery support.