RVR-DOUBPUB-004

1. Issue Summary

   • The error "Max timeout reached. Error Code: RVR-DOUBPUB-004" is occurring in the data connector doubleclick_publisher. This error indicates that the application has reached a maximum timeout duration while trying to execute a request or process data using the DoubleClick Publisher (now known as Google Ad Manager) connector in Rivery. This typically points towards network latency, a large volume of data, or inefficient querying as potential causes.

2. Action Steps:

   • Check Data Volume: Reduce the volume of data being processed or the range of data. This can be adjusted by limiting the date range, filtering the data more specifically, or both.
   • Optimize Queries: If possible, refine and optimize the queries being run against the DoubleClick Publisher. Avoid fetching more data than necessary.
   • Contact Support: Sometimes, timeout parameters may need to be adjusted at the server level or additional resources may need to be allocated. Contact Rivery support for assistance if this error persists despite the above steps.
   • Reference Logs: Review the logs related to the application's execution around the time of the reported error to identify any specific bottlenecks or failures that coincide with this error message.

3. External References:

   • For more details about Google Ad Manager networking, consider reviewing the official Google Ad Manager documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.