RVR-DOUBPUB-050

1. Issue Summary

   • You encountered the error "Failed to retrieve custom fields" with the error code RVR-DOUBPUB-050 while using the DoubleClick Publisher (Google Ad Manager) connector in Rivery. This error typically indicates an issue with accessing custom fields in DoubleClick Publisher, which might be due to permission issues or incorrect configurations.

2. Action Steps:

   • Verify Permissions: Ensure that your account has the necessary permissions to access the custom fields in Google Ad Manager. Permissions might be restricted, so contact your Google Ad Manager administrator to confirm that your account has the required access.
   • Check API Access: Make sure that the API token or credentials used to set up the connection have sufficient access rights and are configured correctly.
   • Reconnect the Data Source: Try disconnecting and then reconnecting the DoubleClick Publisher data source in Rivery. This may refresh the connection and resolve any temporary issues related to authentication or permissions.
   • Refer to Documentation: Review the Rivery Google Ad Manager documentation for specific details on setting up and troubleshooting connections with Google Ad Manager.

3 External References:

• Google Ad Manager API Documentation to understand any additional configuration or permissions required for accessing custom fields.

If the issue persists or you need further assistance, please open a ticket with Rivery support.