RVR-DOUBPUB-403

1. Issue Summary

   • The error "Unable to serialize the API response. Error Code: RVR-DOUBPUB-403" indicates a serialization issue with a response from the DoubleClick Publisher (now known as Google Ad Manager) API in Rivery. This error generally means that there's a problem converting the API response into a format that Rivery can process or store. Such issues often arise due to unexpected data formats, special characters, or encoding issues in the API response.

2. Action Steps:

   • Check API Response Format: Review the API response schema to ensure it matches the expected format in Rivery.
   • Inspect for Special Characters: Look for any unexpected or special characters in the API response, especially problematic UTF-8 characters. If found, consider adjusting your application logic to handle or clean these characters.
   • Retry the Request: Given that API issues can sometimes be transient, retry the API call to see if the issue persists.
   • Review API Documentation: Ensure that the API version in use is supported by Rivery and check if there are any known serialization issues or changes documented in the API's update logs.
   • Consult Rivery Documentation: For detailed steps specific to Rivery, consult the official documentation on setting up and troubleshooting the DoubleClick Publisher connector, if available: https://docs.rivery.io/docs.

3. External References:

   • Rivery Official Documentation
   • Google Ad Manager API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.