RVR-DV-001

1. Issue Summary

   • Error Code: RVR-DV-001 "Failed with general error" indicates a failure when attempting to connect with DV360 (Display & Video 360) using Rivery. This is typically a connectivity or configuration issue with the DV360 data connector.
   • Initial Diagnosis: This error usually suggests a general error in connectivity or authentication, possibly due to misconfigured settings or insufficient permissions.

2. Action Steps:

   • Check Credentials: Ensure that all OAuth credentials used to connect to DV360 are correctly configured. Verify the token and ensure it hasn't expired.
   • Verify Permissions: Make sure your user account has the necessary permissions to access the Google API services related to DV360.
   • Review API Quotas: Confirm that any API quota limits have not been exceeded. Excessive requests might cause API errors or denials of service.
   • Test Connection: Use Rivery’s connection test feature to verify whether the connection to DV360 is successful.
   • Log Examination: Examine the logs in Rivery for any additional error messages or details that might provide clarity on what specific data point is failing.

3. External References:

   • Refer to the Rivery documentation on connecting to Display & Video 360 for detailed instructions on setting up and troubleshooting the DV360 connection.
   • Review Google's API Quota Policy to ensure compliance with computational limit constraints.
   • For any issues specific to Display & Video 360, review Google's official DV360 documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.