RVR-DV-002

1. Issue Summary

   • The error code RVR-DV-002 indicates a failure to retrieve a saved query from DV360 (Display & Video 360). This error might occur due to several reasons, including permission issues, problems with the API configuration, or connectivity issues. Initially, it can imply a disruption in retrieving pre-configured queries from DV360.

2. Action Steps:

   • Check Connection: Ensure that the connection to DV360 is established correctly. Test the connection to verify it is active.
     • Navigate to your connection settings in Rivery, and use the "Test Connection" feature to confirm connectivity.
   • API Permissions: Verify that the API credentials (OAuth or service accounts) have the necessary permissions to access DV360 query resources.
     • Ensure the user account associated with DV360 API access has adequate privileges set up to read saved queries.
   • Reauthentication: Re-authenticate the connection to ensure validity and renew any expired session tokens.
     • Use the "Sign in With Google" button in the Rivery connection settings to renew authentication credentials.
     • Ensure that pop-ups are not blocked in your browser as they may prevent the authentication window from appearing.
   • Verify Query Setup: Check that the saved query IDs are correctly set up in the Rivery configuration.
     • Sometimes, manual input of query IDs may be required if auto-discovery of saved queries fails.
   • Review API Limitations: Confirm that the saved query is supported by the DV360 API. Some queries might not be compatible with the API, necessitating adjustments either in query formulation or in Rivery setup.
     • Queries might need to be adjusted in the DV360 console to be API compatible.

3. External References:

   • For more detailed guidance on setting up and managing DV360 connections in Rivery, refer to the official Rivery documentation on DV360 Connection.
   • Additional details on Display & Video 360 API can be found on the Google Developers site.

If the issue persists or you need further assistance, please open a ticket with Rivery support.