RVR-DV-100

1. Issue Summary

   • You are encountering an error with the code RVR-DV-100 while trying to test a connection to the DV360 data connector. This error indicates a failure in establishing a connection to DV360 API, possibly due to incorrect credentials or configuration settings. A typical cause can be failed authentication or network issues that prevent Rivery from accessing the necessary data source.
   • It's crucial to ensure that all credentials, such as API keys, client IDs, and client secrets, are configured correctly, and the permissions set in the DV360 account match the API's requirements.

2. Action Steps:

   • Verify the authentication details for your DV360 connection:
     • Ensure that the client ID, client secret, and API key are correctly entered and correspond to those in your Google Cloud and DV360 setups.
     • Make sure that the API access and permissions are correctly configured in your Google account.
   • Check for any network issues that might be hindering the API request from reaching Google's services. This could include firewall settings or VPNs.
   • Confirm that your Google Cloud project and DV360 accounts are synchronized, and the project has the necessary permissions enabled to access DV360.
   • Inspect pop-up or blocker settings as some authentication processes may require pop-ups, especially during the initial sign-in process.
   • Navigate to Rivery's connections settings and attempt to recreate your DV360 connection with careful attention to accurate credentials and permissions.

3. External References:

   • Rivery Documentation on Google Display & Video 360
   • It's advisable to check the Google Display & Video 360 API Reference for understanding required scopes and access settings.

If the issue persists or you need further assistance, please open a ticket with Rivery support.