RVR-DV-102

1. Issue Summary

   • The error "Failed to refresh token (Error Code: RVR-DV-102, Data Connector: DV360)" indicates a problem with the authentication process for the DV360 data connector in Rivery. This particular error typically occurs when the refresh token for accessing Google's Display & Video 360 services has become invalid or expired. Tokens often have a limited lifespan and may need to be renewed periodically.

2. Action Steps:

   • Re-authorize the Connection: Navigate to your Rivery console and re-authorize the DV360 data connector. This will involve refreshing the OAuth token used to authenticate your connection with DV360.
   • Check Token Expiration: Tokens typically have an expiration; ensure that the current setup allows for regular renewals, or has support built-in for handling token expiration.
   • Review API Call Limits and Usage: It’s also essential to verify that the connection does not exceed the allowed API call quotas, which could sometimes trigger authentication errors.
   • Update Credentials: Ensure that all credentials are current and inputted correctly within Rivery, especially the client ID and client secret associated with the Google API project for DV360.
   • Clear Cache and Re-attempt: Sometimes clearing cache or reattempting after a brief waiting period might resolve temporary authentication glitches.

3. External References:

   • Rivery DV360 Documentation for detailed instructions on setting up and troubleshooting the DV360 connection.
   • Google's OAuth 2.0 Documentation for understanding token flows including refreshing access tokens.

If the issue persists or you need further assistance, please open a ticket with Rivery support.