RVR-DV-200

1. Issue Summary

   • The error code RVR-DV-200 indicates that there was a failure to send a request when using the DV360 data connector on Rivery. This type of error typically signifies an issue in communication with the DV360 API, potentially due to network problems, incorrect API configuration, or limitations on the API's end such as rate limits.
   • Initial diagnostics suggest checking the API request configuration and network components like firewalls or IP whitelisting that might be blocking the API call.

2. Action Steps:

   • Verify API Configuration: Ensure that the API URL, headers, and any authentication information (e.g., API keys, OAuth tokens) are correct. Double-check settings in Rivery for the DV360 connection.
   • Check Network Settings: Ensure that Rivery's IP addresses are whitelisted in your network to avoid connectivity issues. Be certain that the IP addresses Rivery uses are listed and permitted in the DV360 configuration.
   • Examine API Limits: Confirm that you are not hitting any API rate limits. DV360 has limitations that might cause request failures if limits are exceeded.
   • Review Logs: Check Rivery and DV360 logs for detailed error messages or potential warnings that could offer more information about the failed requests.

3. External References:

   • For more extensive information on setting up and troubleshooting your DV360 connection, consult the Display & Video 360 API Documentation.
   • Refer to Rivery documentation for detailed steps on configuring API connections and managing network settings: Rivery Documentation DV360 Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.