RVR-DV-202

1. Issue Summary

   • Error Code: RVR-DV-202
   • Data Connector: DV360
   • Description: The error indicates a failure to get the report from DV360, which is likely due to an issue in report generation or retrieval.
   • Initial Diagnosis: This error typically arises from misconfigurations in the data source settings or limitations imposed by the source platform, such as querying too much data at once or incompatible field selections.

2. Action Steps:

   • Verify Connector Setup: Ensure that the connection to DV360 is properly configured in Rivery. Double-check API credentials and permissions.
   • Check Report Parameters: Review the parameters for your report such as date ranges, dimensions, and metrics. Ensure that these align with the DV360 reporting API limitations. Large date ranges or too many parameters can lead to issues.
   • Field Compatibility: Make sure the selected fields for your report are compatible with one another. Some fields may be mutually exclusive or require specific conditions to be selected together.
   • Retry with Adjustments: If the above steps don't resolve the issue, try simplifying your data request by reducing the number of metrics or dimensions, or by narrowing the date range.
   • View Logs: If available, check the execution logs for additional details about the failure to aid in troubleshooting.

3. External References:

   • For additional details or specific connector configurations, refer to Rivery's official documentation on the DV360 connector: Rivery DV360 Connector Documentation
   • Google DV360 API limitations and guidelines can be found on their official site, which might help understand any imposed limitations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.