RVR-DV-209

1. Issue Summary

   • The error code RVR-DV-209 indicates a failure in downloading the line items report from DV360 in Rivery. This error could be due to several reasons such as connectivity issues, misconfigured API settings, or issues within the DV360 service itself.

2. Action Steps:

   • Verify Connection: Ensure that your connection to the DV360 API is properly set up in Rivery. You may need to re-authenticate or check that your OAuth settings are correctly configured.
   • Check API Quotas: Ensure that your account has not hit any API limits which can prevent data retrieval. This includes both Google API quotas and any internal limits set within your organization.
   • Review Report Configuration: Double-check the configuration settings of your report in Rivery. Make sure that the dimensions and metrics are correctly set and that the report type aligns with what is available in DV360 API.
   • Network Stability: Check the network connections to ensure there isn't any disruption. Sometimes network issues may lead to failed API calls.
   • Consult Logs: Review any logs available in Rivery for more detailed error messages that may provide additional context or specifics on the issue.
   • Test API Calls Independently: Use tools like Postman to independently verify that you can make API requests to DV360 outside of Rivery. This can help in isolating whether the problem is on the API side or within Rivery.

3. External References:

   • Display & Video 360 API Reference
   • Rivery DV360 Connector Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.