RVR-DV-211

1. Issue Summary

   • The error "Failed to handle SDF requestError Code: RVR-DV-211" with Data Connector: DV360 suggests an issue with processing a Structured Data File (SDF) request in Google’s Display & Video 360 (DV360) using Rivery. SDF errors often relate to incorrect data format or access permissions.
   • Initial diagnosis points to issues with either the file format (missing or incorrect mappings), request permissions, or DV360 service disruptions.

2. Action Steps:

   • Check Data Format: Make sure the SDF file you're working with complies with the DV360 standards. Ensure that fields are properly mapped and that there are no missing required fields in the dataset.
   • Verify Permissions: Confirm that the credentials used for connecting to DV360 have the necessary permissions to access and process SDF data.
   • Review API Configuration: Double-check the API endpoint configurations, ensuring that all parameter settings, headers, and authentication settings are correctly implemented. If OAuth or any other authentication method is used, verify that the tokens are valid and have not expired.
   • Consult DV360 Documentation: Review the official DV360 documentation for any specific SDF request configurations that might need adjustments.
   • Test Connection: Utilize a sample API request through Rivery’s interface to check if the connection to DV360 is successful without triggering the same error for simpler requests.
   • Check for Known Issues: Visit the Rivery status page or contact DV360 support to check for any ongoing issues with the DV360 platform.

3. External References:

   • Rivery DV360 Data Source Documentation
   • Google Display & Video 360 Structured Data Files

If the issue persists or you need further assistance, please open a ticket with Rivery support.