RVR-DV-213

1. Issue Summary

• The error Error Code: RVR-DV-213 encountered while using the DV360 connector in Rivery suggests that the system was unable to retrieve the SDF (Structured Data File) report. This error typically indicates a problem in either configuration settings or permissions associated with the DV360 API.

Initial Diagnosis

• The issue may stem from incorrect authentication settings, inadequate API permissions, or connectivity issues specifically related to DV360's API infrastructure.

2. Action Steps

To troubleshoot and potentially resolve the issue:

1. Verify API Key and Permissions:

   • Ensure that the API key used for DV360 in Rivery is correct and has the necessary permissions to access and retrieve SDF reports. You can configure these permissions in the Google Cloud Platform.

2. Check Configuration Settings:

   • Revisit the connection settings in Rivery for the DV360 connector. Confirm that all required fields (such as client ID, client secret, and redirect URLs) are correctly filled in accordance with Google's API requirements.

3. Validate Connectivity:

   • Ensure that your network settings allow communication with DV360’s API. If there are firewalls or proxies in place, configure them to permit the required traffic.

4. Review Rivery Logs:

   • Check the logs for any additional error messages that could give more insights into the failed report retrieval process.

5. Re-authenticate:

   • Sometimes refreshing the authentication token by re-authenticating the connection in Rivery can resolve transient issues.

3. External References

• For more details about setting up and troubleshooting a DV360 connection, please refer to Rivery's official documentation on DV360 integration.
• Google's API documentation may also provide more technical details relevant to permissions and connectivity.

If the issue persists or you need further assistance, please open a ticket with Rivery support.