RVR-DV-218

1. Issue Summary

   • The error code RVR-DV-218 encountered is associated with a Data Connector issue for DV360 in Rivery, specifically indicating that the process failed due to a timeout when trying to retrieve a report. This occurs when the query time exceeds the predefined limit for execution.

2. Action Steps:

   • Confirm Query Parameters: Check the parameters of your query to ensure they are correctly set and optimized for performance. Incorrect parameters or an overly large dataset can increase execution time.
   • Adjust Time Constraints: If possible, modify the timeout settings for the report query. This might involve breaking down the requests into smaller chunks or reducing the date range to make the query more manageable.
   • Review Chunk Settings: Consider using Interval Chunks for querying data in manageable pieces, such as daily or monthly, to prevent timeout issues.
   • Optimize the Query: Ensure the query's complexity is reduced by removing unnecessary dimensions and metrics that could increase processing time.
   • Test Connection: Validate your DV360 connector configuration in Rivery to ensure it is set up correctly and that the API credentials are valid.
   • Retry Operation: After making necessary adjustments, retry the operation to see if the issue persists.

3. External References:

   • For more information on setting up and troubleshooting DV360 connections: Rivery Display & Video 360 Connector Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.