RVR-DV-219

1. Issue Summary:

   • The error "Failed to get query for report with API side failure, Error Code: RVR-DV-219, Data Connector: Display & Video 360" indicates an issue with retrieving data from DV360, possibly due to an API limitation or server-side error. This can occur if the request exceeds certain predefined API limits or due to authentication or configuration issues on the DV360 side.

2. Action Steps:

   • Check API Limits: Confirm that your request does not exceed the API rate limits set by the DV360 API. These limits can include the number of requests per minute/hour. If exceeded, it may result in such failures. For detailed limit information, refer to the DV360 API documentation on limits.
   • Verify API Credentials: Ensure that the API credentials used in Rivery are correct and have the required permissions to access the DV360 data. Improper credentials can cause access failures.
   • Check Query Configuration: Review the configuration of the report or query to ensure it aligns with the DV360 API requirements, such as valid dimensions and metrics.
   • Retry the Request: Sometimes, transient issues on the API side can cause failures. Attempt to rerun the request after some time.
   • Consult DV360 Documentation: For any specific API configurations or known issues, refer to the official DV360 documentation or the Rivery's help center on their platform integrations.

3. External References:

   • DV360 API Limits and Quota
   • Rivery Display & Video 360 Integration Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.