RVR-DV-221

1. Issue Summary

   • Error Code: RVR-DV-221
   • Data Connector: DV360
   • Error Description: "Failed to get all saved queries."
   • This error typically arises from problems in accessing or retrieving saved queries from the DV360 connector within Rivery. It often indicates issues with either authentication, permission, or compatibility of the saved queries with the API.

2. Action Steps:

   • Step 1: Verify your Rivery connection setup to ensure it passes the test successfully. Any changes in credentials or permissions may require re-authentication.
   • Step 2: Make sure the account used to authenticate the Rivery connection has the necessary permissions in DV360 to access all queries.
   • Step 3: Refresh the Rivery page in your browser and attempt to load the saved queries again.
   • Step 4: Check the compatibility of the saved queries. Some reports or queries in DV360 may not be available through the API due to certain features or columns being unsupported.
   • Step 5: If the issue persists after these checks, consider recreating the saved query in DV360 to ensure it aligns with API restrictions and then try fetching it again.
   • Step 6: If steps 1-5 do not resolve the issue, a more thorough check of logs and configurations related to the DV360 API usage might be needed.

3. External Reference:

   • Ensure you are aware of API limitations and necessary permissions as detailed in the Google Ad Manager API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.