RVR-DV-223

1. Issue Summary

   • Error Code: RVR-DV-223
   • Data Connector: Display & Video 360
   • Error Description: "Failed to get partners report general error"
   • Initial Diagnosis: This error often indicates a general failure in fetching reports from the DV360 API. It may be caused by connectivity issues, incorrect configurations, or limitations in the API call itself.

2. Action Steps:

   • Check API Limits: Confirm that the API request limits have not been exceeded. Overuse can lead to temporary blocks by the API, resulting in errors like this.
   • Verify API Credentials: Ensure that the credentials used for the DV360 connection in Rivery are correct and still valid.
   • Test Connection: Use the Rivery platform to test the connection to DV360 for any potential issues related to access permissions or connectivity.
   • Review Log Details: Check the execution logs for any specific error messages or patterns that could provide more details about the failure.
   • Adjust Date Ranges or Filters: If the report involves large datasets, consider narrowing down the date range or applying additional filters to reduce the amount of data processed in each API call.
   • Re-authenticate: Re-authenticate the connection to refresh any expired tokens or permissions that might be causing the issue.

3. External References:

   • For more information on DV360 API and its limitations, you may refer to Google's DV360 API Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.