RVR-DV-224

1. Issue Summary

   • The error code RVR-DV-224 indicates that there is an issue with retrieving advertisers in the DV360 (Display & Video 360) data connector. This error generally stems from issues in connectivity or permission settings within the DV360 source.

2. Action Steps:

   • Verify API Credentials: Ensure that the API credentials provided for the DV360 connection in Rivery are correct and have the necessary permissions to access advertiser data.
   • Check Quotas and Limits: Verify if any quotas or limits have been reached on the DV360 API. Exceeding these may cause failures in data retrieval.
   • Network Connection: Ensure that the connection to DV360 servers is stable and not hindered by any network-related issues.
   • Permissions: Verify that the authenticated user has access rights to view advertiser data within DV360. Insufficient permissions will cause data retrieval to fail.
   • Error Logs: Review any error logs provided by Rivery for additional details that might pinpoint more specific causes or areas to investigate further.

3. External References:

   • Google Display & Video 360 API documentation for understanding API usage and quotas.

If the issue persists or you need further assistance, please open a ticket with Rivery support.