RVR-DV-225

1. Issue Summary

   • Error Code: RVR-DV-225
   • Data Connector: DV360
   • Error Description: "Failed to get advertisers general error"
   • Initial Diagnosis: This error suggests there is a problem with retrieving advertiser data from the Display & Video 360 (DV360) API. This could be due to API authentication issues, missing permissions, or misconfiguration in the API setup within Rivery.

2. Action Steps:

   1. Check DV360 API Credentials:

      • Ensure that your DV360 API credentials (client ID, client secret) are correctly set up in your Rivery connection.
      • Verify that these credentials have the necessary permissions to access advertiser data.

   2. Reconnect/Refresh API Authorization:

      • Sometimes, authentication tokens expire or become invalid. Try reconnecting to the DV360 account to renew the authorization token.

   3. Review Rivery Connection Settings:

      • Go to your Rivery console, review the DV360 connection settings, and ensure all necessary fields are filled out correctly.

   4. Check DV360 Account Settings:

      • Ensure that the DV360 account you are trying to access is in good standing and that the API is enabled for that account.

3. External References:

   • Rivery's Display & Video 360 Documentation: Rivery Documentation for DV360 - Ensure settings are correctly configured as per documentation guidelines.
   • Google Display & Video 360 API Documentation: Google's Official Documentation - Verify API permissions and limitations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.