RVR-ES-401

1. Issue Summary

   • The error code RVR-ES-401 indicates a connection failure using the Elasticsearch data connector in Rivery. This generally suggests issues related to network connectivity, incorrect credentials, or improperly configured connection parameters.
   • Initial Diagnosis: The connection between Rivery and Elasticsearch may be experiencing issues due to incorrect IP whitelisting, inaccurate host information, or mismatched connection settings like the port number, username, or password.

2. Action Steps:

   • Verify that the IP addresses used by Rivery are whitelisted in your Elasticsearch configuration. For Rivery's IP addresses, you can refer to the specific IPs that need to be whitelisted in your environment.
   • Double-check the host, port, username, and password entered in the Elasticsearch connection settings within your Rivery account. Ensure they match those used for direct access or through other tools.
   • If you're using a cloud-based Elasticsearch service, make sure the hostname and any required network configurations are correct. Reference Elasticsearch documentation to confirm the correct setup.
   • Use the "Test Connection" feature in Rivery to see if the changes resolve the connection issue. This will verify the correctness of your settings and network configurations.

3. External References:

   • Rivery's documentation on Elasticsearch connection
   • Elasticsearch Reference: Important Settings
   • Make sure to consult these documents for further details on setting up and troubleshooting your Elasticsearch connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.