RVR-ES-500

1. Issue Summary

   • You are encountering an internal error with error code RVR-ES-500 when trying to connect to Elasticsearch through Rivery. This error indicates a general internal error within the Rivery platform specific to the Elasticsearch data connector. This could arise from various issues such as misconfiguration, authentication issues, or network problems.

2. Action Steps:

   • Check Connection Settings: Verify that the connection credentials for Elasticsearch are correctly set in the Rivery console—this includes the host URL, port, and any authentication details.
   • Whitelist IPs: Ensure that Rivery's IPs are whitelisted in your Elasticsearch setup. Without whitelisting, connection attempts may result in timeouts or rejections.
   • Review Authentication: Double-check any security tokens or authentication mechanisms required by your Elasticsearch instance to ensure they are correctly configured in Rivery.
   • Network Configuration: Check if there are any network restrictions or firewalls that might be blocking Rivery from accessing your Elasticsearch instance.
   • Consult Rivery's Documentation: Use the Elasticsearch connection guide on the Rivery documentation for detailed setup instructions: Rivery Elasticsearch Connection Guide.

3. External Reference:

   • General Network Configuration for Database Connections.

If the issue persists or you need further assistance, please open a ticket with Rivery support.