RVR-ES-501

1. Issue Summary

   • Error Code: RVR-ES-501
   • Data Connector: Elasticsearch
   • Error Description: External error - Empty response
   • Initial Diagnosis: The error indicates that an attempt to fetch data from Elasticsearch resulted in an empty response. This could be due to a variety of reasons, such as incorrect query settings, connection issues, or lack of returned data within the specified parameters.

2. Action Steps:

   • Check Connection Configuration: Ensure that your Elasticsearch connection settings in Rivery are correct. This includes verifying the host, port, authentication, and any other configuration settings specific to your Elasticsearch instance.
   • Inspect Query Parameters: Review the query parameters to ensure they are correctly specified. It's possible that the query is not matching any data in Elasticsearch, leading to an empty response.
   • Review Elasticsearch Server: Check if the Elasticsearch server is up and running, has the necessary data, and is accessible from your network. Ensure that there are no network issues or restrictions blocking the connection.
   • Consult Logs: Look at the logs on both the Rivery and Elasticsearch sides. Elasticsearch logs may provide more detail on why the request did not return data.
   • Pagination or Index Issue: Ensure that the index you're querying exists and has data. Also, consider if pagination settings might be resulting in an empty page.

3. External References:

   • Rivery's documentation on common Elasticsearch connection issues could provide further insights.
   • Elasticsearch official documentation for understanding your query and connection setup.

If the issue persists or you need further assistance, please open a ticket with Rivery support.