RVR-FB-001

1. Issue Summary

   • The error code RVR-FB-001 with the description FACEBOOK_MISSING_BREAKDOWN is encountered when using the Facebook data connector in Rivery. This error suggests that the required breakdown parameter is missing when attempting to retrieve data from Facebook. This parameter is necessary for pulling specific metrics or dimensions from the Facebook API.

2. Action Steps:

   • Verify Breakdown Parameter: Ensure that your Facebook API request includes the correct breakdown parameter. This could be platform, device, country, etc., depending on the type of report you are attempting to generate.
   • Check Rivery Connection: Make sure the Facebook connection in Rivery is properly configured. Reauthorize the Facebook connection and ensure all required permissions are granted. Use an account with the highest privilege, like an admin role, to avoid any access restrictions.
   • Inspect and Select Proper Report Type: Review whether the report type you are trying to generate requires specific breakdowns and make sure they are appropriately specified in your Rivery integration.
   • Reinitialize Connection and Test: If configuration appears correct but the issue persists, try removing the current Facebook connection in Rivery, then re-add it, ensuring all steps are followed in the connection process. After reconnecting, use the "Test Connection" functionality to ensure setup success.

3. External References:

   • For more details on how to set up and troubleshoot your Facebook connection in Rivery, refer to the official Rivery documentation here.
   • Additional Facebook API breakdown requirements can be found in the Facebook Marketing API documentation here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.