RVR-FB-103

Issue Summary

• Error Code: RVR-FB-103 indicates a FACEBOOK_MISSING_PERMISSION issue within the Rivery platform when using the Facebook data connector. This error typically arises due to insufficient permissions or scope authorization for the Facebook API requested by the Rivery application.

Action Steps:

1. Check App Permissions:

   • Ensure that your Facebook account connected to Rivery has the necessary permissions for data access. The required permissions can include ads_management, ads_read, or any specific permission relevant to the data you need to fetch.

2. Facebook Business Manager:

   • Verify that you have proper access and roles assigned within Facebook Business Manager. This involves ensuring that you are an admin or have adequate roles for the associated accounts and applications.

3. Connection Re-authorization:

   • Try to re-authenticate the Facebook connection in Rivery:
     • Go to your Rivery account and locate the Facebook connection.
     • Click on “Connect to Facebook” and follow the Facebook login and authorization process.
     • Ensure pop-up settings on your browser allow the Facebook authentication window.
     • Post authentication, run a Test Connection to check if the issue is resolved.

4. Review Facebook Roles:

   • If applicable, verify that the account used has the appropriate roles on the Facebook pages or ad accounts, such as being set as an admin.

External References:

• Make sure to review and manage your permissions in the Facebook for Developers Platform.
• Find further guidance on how to integrate and manage connections via Rivery's Facebook Data Connector documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.