RVR-FB-104

1. Issue Summary

   • The error code RVR-FB-104 indicates a problem with accessing a non-existing field in the Facebook data connector within Rivery. This issue generally arises when the requested field or metric is unavailable or deprecated in the Facebook API. This could be due to changes in the Facebook API or incorrect field names used in the query.

   Additional context or insights: Facebook APIs frequently update their field specifications, and it's essential to ensure that the requested fields exist and are accessible within the current version of the API being used. Using deprecated or unauthorized fields can lead to such errors.

2. Action Steps:

   • Verify the field name: Ensure that the field you're trying to access exists and is correctly spelled according to the Facebook API documentation.
   • Update API version: Make sure you are using a supported API version in Rivery. As per the Rivery documentation, ensure that your connection is utilizing a version of the Facebook Graph API that supports the required fields.
   • Check for deprecated fields: Cross-verify with the latest Facebook API documentation or the Rivery predefined reports to ensure that the fields or metrics you are querying are not deprecated.
   • Permissions Check: Ensure that your Rivery connection to Facebook has the necessary permissions to access the fields in question. This may involve adjusting settings in the Business Integrations on Facebook.
   • Adjust fields: If specific fields are deprecated, modify your data pull configuration in Rivery to use alternate or updated fields that meet your reporting needs.

3. External References:

   • Facebook Graph API documentation: To verify current available fields and updates.
   • Rivery Documentation on Facebook Integration: For understanding field availability within Rivery.

If the issue persists or you need further assistance, please open a ticket with Rivery support.