RVR-FB-105

1. Issue Summary

   • The error code RVR-FB-105 with description "FACEBOOK_VALIDATION" suggests a validation issue with the Facebook data connector on the Rivery platform. This error can occur due to a variety of reasons such as permissions, authentication issues, or incorrect connection settings being used to access Facebook's APIs.

2. Action Steps:

   • Verify Permissions: Ensure that the user account used to establish the connection in Rivery has the necessary permissions on the Facebook pages being accessed. It is recommended to use an admin-level account to avoid API access issues.
   • Re-authenticate the Connection: Sometimes the issue can be resolved by re-authenticating the connection. Go to your Facebook connections in Rivery, authenticate again, and make sure to pass the test connection successfully.
   • Browser and Permissions Issues: If authentication issues persist, make sure pop-ups are not blocked by your browser when trying to log in or authenticate with Facebook.
   • Use Correct API Permissions: Make sure that Rivery's app has the appropriate permissions enabled from the Facebook Business Integration settings.
   • Clear Cookies and Cache: If the previous steps do not resolve the issue, try clearing cookies related to Facebook and re-attempt the connection process.

3. External References:

   • For further details on requirements for Facebook Social connections, please refer to the official Rivery documentation: Rivery Facebook Social Connection guide.
   • Facebook API documentation might also provide more context on required permissions per API version: Facebook Graph API.

If the issue persists or you need further assistance, please open a ticket with Rivery support.