RVR-FB-106

1. Issue Summary:
   The error "FAILED_TO_CONNECTError Code: RVR-FB-106" for the Facebook Data Connector in Rivery indicates that there is an issue establishing a connection to Facebook's API. This error typically arises when there are problems with authentication or permissions related to the Facebook account that Rivery is attempting to use for data extraction.

   Additional context for diagnosing the issue includes ensuring that the Facebook account used has the appropriate permissions, and all necessary OAuth2 authentication steps have been completed and granted the necessary permissions.

2. Action Steps:
   To resolve this issue, follow these steps:

   • Verify Authentication and Permissions: Ensure the Facebook account connected to Rivery has the necessary permissions to access the data. The user should have a role in the Facebook page(s) from which data is pulled.
   • Re-authenticate the Connection: Try removing the existing connection and reauthenticate it. This process involves:
     1. Removing the Rivery app from Facebook under the "Business Integrations" settings.
     2. Navigating to the Rivery platform, selecting the Facebook connection, and reauthenticating it. Ensure you use the "Test Connection" feature to confirm successful authentication.
   • Browser Settings: Confirm that browser pop-ups are enabled for Rivery, as blocking pop-ups might prevent the authentication window from appearing.

3. External References:

   • Rivery Documentation for connecting Facebook: Facebook Social Connection Guide.

If the issue persists or you need further assistance, please open a ticket with Rivery support.